Who We Are
A member-owned farming cooperative. We collect and use some personal data to help deliver our services to members, staff, partners, and stakeholders.
Fram Farmers Limited
Station Road, Framlingham, Suffolk, IP13 9EE
Registered with the FCA: IP22866R
Contact: [email protected]
What Personal Data We Collect
We only collect data we genuinely need to provide services or meet legal requirements.
This may include:
- Name, address, phone numbers, email
- Date of birth, NI number
- Photographic evidence to comply with Control of Poisons and Explosives Precursors Regulations 2023
- Financial info (for billing and services)
- Cropping/livestock details (for members)
- Communication preferences
- Website usage (via cookies – see below)
We collect data through forms, emails, calls, our website/app, or when you contact us.
Why We Use Your Data (Legal Basis)
We’ll only use your data when we have a legal reason to do so, such as:
- To deliver services to members or fulfil contracts
- To comply with laws (e.g., financial regulations)
- For things like newsletters or promotions
- For your or our legitimate interests, where your rights aren’t affected
We never sell your data or share it for marketing by others.
Your Rights
Under UK data protection law, you have the right to:
- Ask what personal data we hold about you
- Request corrections or updates
- Ask us to delete your data (in some cases)
- Limit or object to how we use your data
- Ask us to send your data to another provider (data portability)
- Withdraw consent (if we’re relying on it)
To exercise your rights, email [email protected]. We may need to confirm your identity first.
Who We Share Data With
We only share data when necessary, for example:
- To place orders, request quotes, or arrange deliveries
- With professional services (accountants, IT support, legal advisors)
- With insurers, pension providers, and banks
Any third-party we work with must follow strict confidentiality and data protection rules.
Keeping Your Data Safe
We take your data security seriously. Our protections include:
- Secure servers and encrypted connections
- Role-based access controls
- Regular cyber security checks
- Strong passwords and IT policies
Only authorised staff can access your personal data.
How Long We Keep Your Data
We keep personal data only as long as needed. For example:
- Member and financial data: minimum of 7 years (for tax/accounting)
- Marketing contact details: until you opt out
- Recruitment info: see our separate Recruitment Privacy Notice
When data is no longer needed, we securely delete or anonymise it.
Marketing and Promotions
We may send occasional updates, offers, or newsletters. You can opt out at any time by:
- Clicking “unsubscribe” in an email
- Contacting us directly
Cookies and Website Use
We use cookies on our website to improve your browsing experience. These track things like which pages you visit or whether you’re logged in. You can adjust your cookie settings in your browser.
See our Cookie Policy for more details.
Have a Concern or Complaint?
If you’re worried about how we use your data, let us know and we’ll try to resolve it quickly.
Email: [email protected]
If you’re still not satisfied, you can contact the UK data regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
0303 123 1113 | www.ico.org.uk
Thanks for trusting Fram Farmers. We’re committed to protecting your privacy and using your data responsibly.